By Natalie Meikle-Braes, HR Manager at Decision Inc. South Africa
In a consulting environment, engagement translates to the willingness of an employee to represent the organisational brand and give it their best when it comes to dealing with clients. This engagement is a direct reflection of their passion and satisfaction in being part of the business.
It is therefore imperative for organisations to understand their employees. And the best way of doing so is by listening to them when they provide feedback on where things can be improved. This will help create an environment that will make employees thrive. At Decision Inc., we have always taken great pride in the high levels of employee engagement that have been achieved through focused initiatives and collaboration amongst our teams.
Of course, the past two years have made this a challenging operational issue to navigate. But despite this, we have maintained high levels of engagement through a people-centric, technology-driven approach. As an organisation, we are proud to say we have overcome the potential challenges that can result from a hybrid working environment and the impact it can have on employee engagement. This provides the best of both worlds as people work together when there are key moments for in person collaboration and can remain focused in their own environment when that is required.
Employee engagement is the cornerstone of success regardless of company size or industry sector. As far back as 2013, an HBR survey found that 71% of respondents ranked employee engagement as very important to achieving overall business success. This is even more so the case in a consulting environment where it is the people of the business, and not necessarily the technology, that differentiates it from its competitors. Our people are our assets, and they are instrumental in what makes our business a successful one. Having a highly engaged workforce will result in happy customers and quality projects that will, in turn, deliver success for the organisation.
Employee engagement is also not a once-off process. It must be managed and measured on an ongoing basis. Fundamentally, having a high overall employee satisfaction is key to the success of any consulting business.
About Decision Inc.
Decision Inc. helps organisations develop and deliver the Technology and Digital Operating Model to support their strategy. We create the capability for clients to innovate and compete by connecting the technologies, platforms and data they need to thrive in the Modern Era.
Decision Inc. brings a deep business and technology understanding and provides functional insights, embedded in the technology platforms of the industry, to help clients make an impact. We help the best businesses in the world to power their business, enable their people and accelerate digital progress.
